Shipping policy

Self Rez Coffee Company — Shipping Policy
Effective Date: 01/01/2025

Thank you for choosing Self Rez Coffee Company. This Shipping Policy explains how we process, package, and ship your orders to ensure a smooth and reliable experience.

Order Processing Time

All orders are roasted to order and processed within 3 business days (excluding weekends and holidays).
If we anticipate any delay, we will contact you promptly.

Shipping Methods

We offer several shipping options at checkout, including standard, expedited, and express services.
Available options may vary based on your location and the items in your order.

Shipping Rates

Shipping rates are automatically calculated at checkout based on the weight of your order, your location, and your selected shipping method.
You will always see the full shipping cost before completing your purchase.

Domestic Handling Fee

All U.S. orders include a flat handling fee of $2.00 to support packaging and fulfillment costs.
This fee helps cover:

  • Protective packaging such as poly mailers, padded mailers, or boxes

  • Tape, shipping labels, and packaging materials

  • Insurance or protective measures to reduce transit risk

  • Order processing and fulfillment labor

We package each order with care to ensure your coffee arrives in excellent condition.
Please note that once a package leaves our facility, we cannot control how the carrier handles it.

International Orders

International shipping rates (including destinations such as the United Kingdom) do not include a handling fee and reflect carrier costs only.
Any import duties, VAT, or customs fees are the responsibility of the recipient.

Shipping Destinations

We currently ship to the United States and the United Kingdom.
For questions about shipping to additional locations, please contact us at Selfrez@selfrezcoffee.com.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a link to follow your shipment’s progress.
Please allow up to 24 hours for tracking updates to appear.

Estimated Delivery Times

Delivery times depend on your shipping method and destination.
While most orders arrive within the estimated timeframe, weather, carrier delays, or customs processing may extend delivery times.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.
Self Rez Coffee Company is not responsible for packages shipped to incorrect or incomplete addresses entered at checkout.

Lost or Stolen Packages

If a carrier marks your package as “delivered” but it is missing, please contact the carrier first for assistance.
Self Rez Coffee Company is not responsible for lost or stolen packages after delivery, but we are happy to help guide you through next steps if needed.

Shipping Promotions

Occasionally, we may offer shipping discounts or promotions.
Promotional terms may vary and are subject to change at any time.

Contact Information

If you have any questions regarding your order or this Shipping Policy, please reach us at:
📧 selfrez@selfrezcoffee.com

By placing an order with Self Rez Coffee Company, you agree to the terms outlined in this Shipping Policy.
We appreciate your support and look forward to serving you with fresh, quality coffee every time.

Thank you for choosing Self Rez Coffee Company!